Deep Dives AI

Privacy Policy

Totalus (hereinafter "Company"), the operator of DeepDives.ai (hereinafter "Service"), is committed to protecting users' personal information and complying with relevant laws and regulations. This Privacy Policy outlines how personal information is collected, used, stored, and protected.

1. Purpose of Collecting and Using Personal Information

The Company collects and uses personal information for the following purposes:

  • Membership registration and account management: Creating accounts, verifying identity, managing members

  • Service provision: Providing AI-based research and document generation features

  • Billing and settlement: Processing and settling payments for paid subscription users

  • Customer support: Responding to service-related inquiries and complaints

  • Service improvement and analytics: Analyzing usage patterns to develop and improve features

  • Beta service development and quality enhancement: Analyzing user-generated content during the beta period to improve service stability and quality

  • Compliance with legal obligations: Fulfilling obligations under relevant laws

  • Marketing and advertising: Delivering personalized content and optimizing advertisements

2. Personal Information Collected

The Company may collect the following types of personal information to provide the Service:

  • During registration: Email address, OAuth information

  • When using paid services: Payment information (card provider, transaction history, etc.)

  • Automatically collected information: IP address, cookies, device information, usage records, browser type, access time and location

  • User-generated content (beta period only): Documents and related data created by users within the Service

  • When contacting customer support: Email address and inquiry details

3. Retention and Destruction of Personal Information

The Company retains collected personal information until the purpose of use is achieved. It may be retained for a certain period in accordance with applicable laws. Once the retention period expires, the information is securely destroyed.

4. Third-Party Provision and Delegation of Personal Information

In principle, the Company does not provide personal information to third parties without user consent. However, it may be provided in the following cases:

  • When required by law (e.g., request from investigative authorities)

  • When certain tasks are delegated for service operation (e.g., payment processing, data analysis)

  • When anonymized statistical data is used for marketing and advertising purposes

5. Personal Information Protection Measures

To protect personal information safely, the Company implements the following measures:

  • Technical measures: Data encryption, firewall and security software, regular security audits

  • Administrative measures: Access control, access log monitoring, employee security training

  • Physical measures: Access restrictions to data centers, operation of security systems

6. User Rights and How to Exercise Them

Users can request to view, correct, delete, or suspend the processing of their personal information at any time. Requests can be submitted through customer support and will be handled promptly in accordance with relevant laws.

  • View and edit: Can be done directly through account settings

  • Deletion request: Can be submitted via the help center

7. Protection for International Users

DeepDives.ai provides services globally and takes the following actions to comply with privacy laws such as GDPR and CCPA:

  • Ensures secure storage and processing through appropriate safeguards when transferring data overseas

  • Does not provide personal information to third parties outside the country unless required by law

  • Users in the EU and other regions can request deletion or restriction of their data

8. Use of Cookies and Tracking Technologies

The Company may use cookies to enhance the quality of the Service and analyze usage patterns to provide personalized content and advertising. Some features may rely on cookies.

  • Cookie opt-out: Users can refuse cookies by adjusting browser settings

  • Third-party tracking tools: Tools such as Google Analytics and Mixpanel may be used to improve user experience

9. Changes to the Privacy Policy

This Privacy Policy may be revised due to changes in laws or internal policies. Any changes will be announced in advance via notices. Continued use of the Service implies agreement with the revised policy.

10. Handling of Personal Information and User Content During Beta Period

DeepDives.ai is currently in beta and applies the following special terms:

  • Limited review for quality improvement: During the beta period, some user-generated content may be selectively reviewed by the technical team to ensure service stability and quality. This process is conducted within the minimum necessary scope, and personally identifiable information is handled with care.

  • Data usage: User content and usage patterns may be used for AI training, bug fixes, and feature improvements.

  • Privacy protection: If personally identifiable information is discovered during review, it will not be used for any purpose other than service improvement and will not be shared with third parties.

  • End of beta period: Upon the end of the beta phase, users will be notified in advance of the transition to official service and any changes to data handling policies.

Supplementary Provision
This Policy takes effect on March 25, 2025.